Need help with computer virus!

[TTBK]

Hello,

the other day our AVG virus scan found three trogan horse viruses, two of them were able to be deleted but the third cant be deleted. How do i get rid of it??

we have no idea how we got it since we dont open attatchments from people we dont know and havent downloaded any music in a LONG time.

I tried to go directly to the file and delete it directly but it said access denied??

its in a C: drive in a program files. the trojan horse is called Trojan Horse Downloader.Keenval.D and its in our program files/common files.

Does anyone know what damage its doing or how i can get rid of it?? a box keeps coming up saying AVG detected this trojan horse. ugh! any info would be great! Thanks. Tanya

[compcons]

Try this URL for some advice...

http://computercops.biz/postt31209.html

First step in there -- are your AVG definitions up to date?

Here's some info that may be pertinent from McAfee.

http://us.mcafee.com/virusInfo/defau...virus_k=100755

Also try steps 3 and 5 from this from Norton in the removal instructions section:

http://securityresponse.symantec.com...e.keenval.html

[marinnat]

If you know the name of the virus, just type it into the google search and it'll probably come up with a sloution to your problem. I've done it before and some very intricate details need to be followed to remove viruses. Make sure you print a copy of the directions and read through them before attempting any changes. If any of it is foreign to you - it may be best to take your computer to a specialist to clean up.

[TTBK]

Thanks guys, i THINK we got it taken care of! I HOPE! appreciate your input! Thanks again! ~Tanya