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I just thought I'd share what happened with this. I emailed them and asked about this. I never heard anything back and thought it was a lost cause. They really don't need to refund my money because it is not their problem/fault - I could have used the certificates in the time before Juniper Inn burned down. To my surprise, today I was checking through my statement and there was a refund from them! I am so pleased. What nice service, even though they never told me about it. Just thought I'd share.
__________________
Karin
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